WARNING! Think twice before even using Ultius. Do not risk your grades by logging in to their website, ultius.com. I tried to use Ultius since I had to rush in completing my essay. I thought I had the instructions in crystal water but upon receiving the output- I was totally dissatisfied. I did not get the price I paid for their service.
I instructed them to follow my writing style so my essay will not look suspicious upon submitting to the professor but they did not even bother to listen. I had a lot of review comments and the turnover had to be done at least 3 times in order to dispose my comments. Given the urgency, I almost did not make it to the deadline since series of reviews had to be done before I was finally satisfied with the essay I told them to do.
What bothers me most is that they did not even offer in giving discounts since it was their fault in the very beginning. If they just followed my instructions, there would been no review comments. Coupon code or promo code could have been provided on my experience. With the quality of output, I should have not paid a single cent. I am very disappointed.
I did not have second thoughts of using their service because their Ultius testimonials seem legit but to my dismay their customer reviews did not live up to my expectations. I am not fond of giving bad reviews but Ultius deserve a low rating.
It seemed that your writers are not experienced enough. They need a lot more experience and exposure to meet the expectations of your client. Moreover, I would recommend if your team will have sense of urgency especially if you are dealing with multiple essays. I suggest to only accept essays within your capacity to prevent compromising the final output.
I would also suggest to improve your communication with your clients. Some writers were rude. No matter how stressful work may be, it is with utmost importance to maintain professionalism at all times. Maintain politeness when dealing with clients and also maintain composure. Also improve your support team, some clients are not always aware on your site. I had difficulty logging in but the support team did not even bother to help me at all. I do not think I will be using Ultius as my service provider again.